Shipping & Returns
Shipping and delivery times
In principle, we ship orders within seven working days after placement using PostNL. When you place an order you will receive a tracking number which you can use to follow your order online from the moment we hand it over to PostNL.
If you are seldom at home, you may want to arrange for parcels to be delivered to a family member, a neighbourhood shop, your work address or a PostNL service point (in the Netherlands). You can change your delivery address by each order in your account and choose the best one for each order. You may also leave a signed message for the driver, for example next to your doorbell, giving permission for him or her to leave the parcel at the door or with a neighbour.
If you are ordering multiple items, we advise you to do so in a single order whenever possible. We cannot merge separate orders, so each order will be subject to shipping costs. If you need more information about shipping rates, or would like to know the threshold amount for free shipping to a particular country, please e-mail us at firstname.lastname@example.org. If your country is not shown in the list, please e-mail us to request a specific shipping quote.
Shipping rates vary per country and are shown in the tabel:
|The Netherlands (inclusive Service Point Delivery)||€5.97|
Shipping is at the customer’s own risk. However, we do take every precaution when shipping fragile items to ensure that they are protected by appropriate packaging. We use recycled materials for our packaging, and pack glass items in plastic bubble wrap packaging.
If you change your mind, or if you are dissatisfied with any item, you may return it to us within 30 calendar days. Items must be returned in their original condition. Please ensure that you adhere to the following instructions when returning any item:
- Go to our return portal and fill in your email address and order nummer.
- Than we will contact you about why you want an order to be returned and give you approval or not.
- Return your items to Viennee, Arsenaal 9, 3905 NN, Veenendaal, The Netherlands. Items should be packed appropriately. Remember to retain proof of postage.
When you receive a parcel from us, please open the shipping box and the product packaging carefully so that you can use it if you decide to return items to us.
If you have any questions, please do not hesitate to contact us! You can reach us by e-mail at email@example.com or you can fill in the contact form on our contact page.